Dispatch

The West Bloomfield Police Communications Center operates 24 hours a day, seven days a week.  It is currently comprised of a dispatch manager, a dispatch leader and 15 dispatchers who answer approximately 90,000 calls for police, fire rescue and EMS services per year. The West Bloomfield Police Communications Center is “service oriented” to the people we serve. Our purpose is to provide quality service to the first responders and the communities we dispatch for on a daily basis.  We are equipped and prepared to assist the public with non-emergency and civil calls for service to life threatening matters where every second counts.  Through the understanding of community interaction and accountability, we are continually enhancing our service capabilities to those we serve through continuous training and technology upgrades. The West Bloomfield Police Communications Center dispatches police and fire personnel to nearly 42,000 incidents per year for the following agencies:

  • City of Keego Harbor Police
  • City of Orchard Lake Police
  • City of Sylvan Lake Police
  • West Bloomfield Police
  • West Bloomfield Fire/Rescue/EMS
After completing an extensive hiring process, our dispatchers must complete internal on-the-job training as well as training mandated by the State of Michigan.  Every 911 dispatcher in Michigan must be certified within 24 months of being hired and must maintain certification by attending State approved training throughout their career. We are a 911 center that is growing and as we grow, we are seeking to implement the latest technologies in our effort to provide excellent customer service to the citizens and the multiple agencies that we loyally serve.

Future projects in the works
  • Oakland County led new upgraded countywide radio system that will allow for better radio reception and interoperability between the various police and fire agencies in Oakland County.
  • Text to 911 dispersal from the County level to the individual PSAPs
  • The planning and implementation of a state of the art communications center.

Monthly 9-1-1 Tips
November
  • If you accidentally dial 911, stay on the line to let the dispatcher know.  This will prevent the 911 center from having to call your number back to ask further questions.
  • When calling 911 try to have the location of the emergency ready.  This is the most important information your 911 center needs to get help on the way, followed by the reason for the 911 call.
December
  • When you call 911, keep your eyes open to your surroundings.  The 911 dispatcher may ask you to describe victims, suspects, vehicles, or other parts of the scene that you are calling about.  This information is helpful and important to responding officers or fire department personnel. 

Dispatch Vision Statement
Core Values
Dispatch Mission Statement